REFUND AND CANCELLATION POLICY

1. General Refund Policy

1.1 Service Nature

Our ERP software solutions are provided under a Software-as-a-Service (SaaS) subscription model. Once access is granted and services are utilized, refunds are not available for:

• Partially used subscription periods
• Early cancellations before subscription expiry
• Change of mind or business requirements
• Dissatisfaction with features (trial periods are available for evaluation)
• Technical difficulties resolved within our standard support timeframe

1.2 Exceptional Circumstances

Refunds will only be considered under the following exceptional circumstances:

• Duplicate Payments: Accidental multiple payments for the same service period
• Payment Processing Errors: Technical errors in payment gateway processing
• Unauthorized Transactions: Payments made without proper authorization (subject to verification)
• Service Non-Delivery: Complete failure to provide agreed services within 72 hours of payment (excluding scheduled maintenance)

2. Cancellation Process

2.1 How to Cancel

You can cancel your subscription through the following methods:

2.2 Cancellation Timeline

2.3 Post-Cancellation Terms

• Service Continuity: Your subscription will remain active until the end of your current billing period
• Data Access: You will retain access to your data for 30 days post-cancellation for export purposes
• No Additional Charges: No further billing will occur after cancellation confirmation
• Feature Limitations: Advanced features may be restricted during the final billing period

3. Refund Processing Timeline

For approved refunds under exceptional circumstances:

3.1 Refund Methods

Approved refunds will be processed using the original payment method:

• Credit/Debit Cards: Refunded to the original card
• Bank Transfers: Credited to the source bank account
• Digital Wallets: Refunded to the original wallet
• UPI Payments: Credited to the linked bank account

4. Terms and Conditions

4.1 Refund Request Requirements

All refund requests must include:

• Account holder's full name and registered email address
• Transaction ID or invoice number
• Detailed reason for refund request
• Supporting documentation (if applicable)
• Preferred refund method

4.2 Non-Refundable Items

The following are explicitly non-refundable:

• Setup fees and implementation charges
• Training and consultation services already delivered
• Custom development work completed
• Third-party integration costs
• Data migration services

4.3 Partial Refunds

We do not offer partial refunds for:

• Unused portions of subscription periods
• Reduced usage during subscription term
• Temporary service disruptions resolved within SLA

5. Dispute Resolution

5.1 Internal Resolution

We are committed to resolving all disputes fairly and promptly:

• First Level: Customer support team review (3-5 business days)
• Second Level: Management escalation (5-7 business days)
• Final Level: Executive review (7-10 business days)

5.2 Legal Jurisdiction

This refund policy is governed by Indian law, and any disputes will be subject to the jurisdiction of courts in Bhiwadi, Rajasthan, India.

6. Policy Updates

JM Locker Private Limited reserves the right to modify this refund policy at any time. Changes will be:

• Posted on our website with updated effective date
• Communicated to existing customers via email
• Applicable to new transactions after the effective date
• Applied to existing subscriptions upon renewal